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Fetch Privacy Policy

PRIVACY POLICY

This Privacy Policy (“Policy”) describes how Fetch, Inc. (“Fetch”, “we”, or “us”) uses your Personal Data. We are committed to upholding these principles to ensure the confidentiality of your Personal Data.

1. Collection of Personal Data

“Personal Data” means information about you, from which you are identifiable, including but not limited to your name, identification card number, mobile phone number, credit card details, email address, location, car details, and social media public profile.

Fetch may collect your Personal Data through, but not limited to, the following channels:

i. Registration to the Fetch Valet Mobile Application

By signing up for a Fetch Valet account, you may be required to enter Personal Data to be stored with your account and for your use of the Fetch service

ii. Use of the Fetch service

Personal Data may be asked for us to fulfill your request for Fetch service.

iii. Social Media

If you sign up for Fetch Valet account using your social media account, Fetch may access Personal Data about you that you have voluntarily provided us via that social media provider in accordance with that provider’s policies. Fetch will use the Personal Data in accordance with this Privacy Policy.

iv. Registration to Events and Venues where Fetch is Present

v. Fetch Online Sign-Up Sheets

Fetch limits its collection of Personal Data to those that allow us to deliver our services and to properly communicate our promotions, special offers, and announcements.

Fetch does not knowingly collect Personal Data from people under eighteen years of age.

2. Consent for Collection, Use and Disclosure

Your use of the Fetch Valet Mobile Application constitutes your consent to the terms of this Privacy Policy.

Fetch reserves the right to amend this Privacy Policy at anytime with or without notice. When it does, Fetch Inc. will reflect the “last updated” date on the Fetch Valet Website.

Fetch will notify you through the Mobile Application regarding material changes to this Privacy Policy that will affect information collected from you in the future. In certain circumstances, however, Fetch Inc. may not notify you, for example, in cases relating to any contravention of the law by you, collection of debt owed to us or compliance with requests from law enforcement agencies or a court order.

By continuing to access and use the service, you are deemed to have accepted any changes to the provisions of this Privacy Policy.
If you provide personal of any third party to Fetch, we assume that you have obtained the required consent from that relevant third party to share and transfer his/her personal information to us.
You may withdraw your consent under this Privacy Policy at any time by sending an email using Fetch’s contact form in the Fetch Website. Please note that in the event you withdraw your consent, Fetch may suspend its provision of services to you.

3. Updating Your Personal Data

You can update your personal data anytime by accessing your account on the Fetch Valet Mobile Application, or contacting Fetch in any of its available channels including, but not limited to, contact form on the Website, email, SMS, and social media and messaging accounts.

We take steps to share the updates to your personal data with third parties and our affiliates with whom we have shared your personal information if your personal data is still necessary for the below-stated purposes.

4. Use of Personal Data

The Personal Data we collect from you will be used, or shared with third parties (including related companies, third party service providers, and third party sellers), for some or all of the following purposes:

- To facilitate your use of the Services (as defined in the Terms of Use) and access to the Fetch Valet Mobile Application;
- To deliver the services you have purchased through the Fetch Valet Mobile Application, and other available channels. We may pass your personal information on to a third party in order to maintain the quality of service that you experience;
- To update you on the status of your requests and other transactions;
- To process transaction payments;
- To compare information, and verify with third parties in order to ensure that the information is accurate;
- Further, we will use the information you provide to administer your account (if any) with us; verify and carry out financial transactions in relation to payments you make online; audit the downloading of data from the Fetch Mobile Application system; improve the layout and/or content of the pages of the Fetch Mobile Application and customize them for users; identify users of the Fetch Mobile Application; carry out research on our users’ demographics and behaviour; provide you with information we think you may find useful or which you have requested from us, including information about our or third party services, provided you have indicated that you have not objected to being contacted for these purposes;
- When you register an account with the Fetch Mobile Application or otherwise provide us with your personal data through other available channels, we will also use your personal data to send you marketing and/or promotional materials about our or third party partners’ products and services from time to time. You can unsubscribe from receiving marketing information at any time by using the unsubscribe function within the electronic marketing material. We may use your contact information to send newsletters from us and from our related companies; and
- In exceptional circumstances Fetch may be required to disclose personal information, such as when there are grounds to believe that the disclosure is necessary to prevent a threat to life or health, or for law enforcement purposes, or for fulfilment of legal and regulatory requirements and requests.

5. Collection of Other Data

Fetch may use cookies, which may track your activity across the Fetch Valet Mobile Application and Website and record data which includes:

i. your mobile phone and/or computer's IP address;
ii. browser type;
iii. webpages you visited before you came to the Website;
iv. the pages within the Fetch Mobile Application and Website which you visited;
v. the time spent on those pages, items and information searched for, access times and dates, and other statistics
The data collected may be used by Fetch for the following purposes:
i. analysis and evaluation in order to help Fetch to improve the Mobile Application, Website and the services we provide;
ii. enabling certain features and functions on the Mobile Application and Website, or services, including but not limited to remembering your username, browsing preferences, and other service preferences;
iii. building up a profile of how you and other users use the Fetch Mobile Application Website;
iv. administering Fetch services to you and to our advertisers; and
v. establishing usage statistics on the Fetch platform.
Most internet browsers provide you the option of turning off the processing of cookies. You may turn off cookies while browsing the Website but this may result in the loss of functionality, restrict your use of the Website and/or delay or affect the way in which it operates.

6. Disclosure, Processing, and Retention of Data

Fetch shall only disclose your information:
i. to Fetch employees, independent contractors, subsidiaries, affiliates, consultants, business associates, service providers, suppliers and agents, acting on Fetch’s behalf for any of the purposes identified under section 4 of this Policy;
ii. if Fetch has reason to believe that disclosure is necessary to identify, contact or bring legal action against someone who may be causing injury to or interference (either intentionally or unintentionally) with Fetch’s rights or property, other users of the Website, products or services, or anyone else that could be harmed by such activities; or
iii. to respond to judicial process and provide information to law enforcement agencies or in connection with an investigation on matters related to public safety, as permitted by law, or otherwise as required by law.
Personal information collected from you may also be transferred to a third party in the event:
i. Fetch engages its affiliates and/or other third parties to provide certain products and/or services to you on Fetch’s behalf. In such cases, Fetch will only provide information to such third parties on a ‘need to know’ basis, and Fetch will limit their rights to use and further disclose your personal information as appropriate in the course of their work for Fetch;
ii. to verify the accuracy of the personal information that has been provided to us;
iii. to detect, prevent or otherwise address fraud, security or technical issues;
iv. the business of this Mobile Application and/or Website or a part of it and the customer data connected with it is sold, assigned or transferred, in which case we would require the buyer, assignee or transferee to treat personal information in accordance with this Privacy Policy; or
v. we are required to do so because of an applicable law, court order or governmental regulation, or if such disclosure is otherwise necessary in support of any criminal or other legal investigation or proceeding here or abroad.
Information relating to bank accounts and other financial information will never be disclosed to anyone through this Website, unless Fetch must do so to comply with any applicable law, regulation, legal process and/or government request.
Where personal information is shared with third parties, Fetch will exercise all reasonable endeavours to ensure that such third parties keep your personal information secure.
We may transfer your personal information to countries other than the country in which the data was originally collected. When we transfer your personal information to other countries, we will protect that information as described in this Privacy Policy and comply with applicable legal requirements providing adequate safeguards for the transfer of your personal information to other countries.
After your account becomes inactive (that is, if you request to be removed from Fetch’s database), Fetch will keep your personal information in its archives for a duration as may be required under any applicable laws or regulations. Your information will be used only as necessary for tax purposes or to prove Fetch’s compliance with any applicable law.

7. Security of Your Personal Data


Fetch ensures that all information collected will be safely and securely stored. We protect your personal information by:

- Restricting access to personal information
- Maintaining technology products to prevent unauthorized computer access
- Securely destroying your personal information when it is no longer needed for any legal or business purpose
 

If you believe that your privacy has been breached by Fetch, please contact us at our e-mail address below.

Possession of your mobile phone and your password is the key to your account. Please use unique numbers, letters and special characters, and do not share your Fetch password and mobile phone to anyone. If you do share your mobile phone and/or password with others, you will be responsible for all actions taken in the name of your account and the consequences. If you lose control of your mobile phone and/or password, you may lose substantial control over your personal data and other information submitted to Fetch. You could also be subject to legally binding actions taken on your behalf. Therefore, if your password has been compromised for any reason or if you have grounds to believe that your password has been compromised, you should immediately contact us and change your password.

8. Fetch’s Right


YOU ACKNOWLEDGE AND AGREE THAT FETCH HAS THE RIGHT TO DISCLOSE YOUR PERSONAL INFORMATION TO ANY LEGAL, REGULATORY, GOVERNMENTAL, TAX, LAW ENFORCEMENT OR OTHER AUTHORITIES OR THE RELEVANT RIGHT OWNERS, IF FETCH HAS REASONABLE GROUNDS TO BELIEVE THAT DISCLOSURE OF YOUR PERSONAL INFORMATION IS NECESSARY FOR THE PURPOSE OF MEETING ANY OBLIGATIONS, REQUIREMENTS OR ARRANGEMENTS, WHETHER VOLUNTARY OR MANDATORY, AS A RESULT OF COOPERATING WITH AN ORDER, AN INVESTIGATION AND/OR A REQUEST OF ANY NATURE BY SUCH PARTIES. TO THE EXTENT PERMISSIBLE BY APPLICABLE LAW, YOU AGREE NOT TO TAKE ANY ACTION AND/OR WAIVE YOUR RIGHTS TO TAKE ANY ACTION AGAINST FETCH FOR THE DISCLOSURE OF YOUR PERSONAL INFORMATION IN THESE CIRCUMSTANCES.

9. Contacting Fetch

If you wish to withdraw your consent to our use of your personal information, request access and/or correction of your personal information, have any queries, comments or concerns, or require any help on technical or cookie-related matters, please feel free to contact us at hello@fetch.com.ph.

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